We currently accept cash and e-transfer as payment methods.

We are actively working on introducing additional options, such as credit cards, debit cards, contactless payments, and checks, which will be available soon.

For every job, you will receive a receipt and a final invoice upon completion of the work, along with a warranty form if applicable.

Yes, we do provide service to areas outside our listed locations. Please note that additional trip charges may apply, making the service slightly more expensive depending on the jurisdiction and specific location of your request. For more details, feel free to contact us directly.

No, we do not offer fireplace installations or services at this time. However, we’d be happy to recommend and refer you to trusted companies that specialize in handling such requests.

Yes, we can install customer-supplied appliances.

However, installation is subject to an inspection to ensure the appliance is safe and suitable for installation.

Our standard installation rates will apply. Please note that our warranties do not cover any customer-supplied materials or appliances.

Factory warranty will be filed.

All of our offered services are located at the top of the website. If you have an additional service you’re inquiring about, feel free to contact us directly on our contact us page or by email: support@easthookheating.com

Yes, we offer emergency service. Gas leaks, water tank leaks, appliance drain leaks, humidifier leaks, etc. Contact us, and we’ll do our best to resolve your problem promptly.

We work with a variety of reputable brands and have the expertise to service most makes and models. If you have a specific brand in mind, feel free to ask!

Yes, we provide free estimates for new installations and system replacements to help you make an informed decision.

Please note that we offer free estimates and consultations; depending on your geographic location and the distance to your area.

We offer transparent, upfront pricing for all our services. You’ll receive a detailed estimate before any work begins, so there are no surprises.

Yes, we stand behind our work with a warranty for labor and installation. Specific details will be included in your final invoice.

Yes, the equipment we supply comes with manufacturer warranties. We’ll provide all relevant warranty documents upon installation.

If you experience any issues after our work, contact us immediately. We’ll assess the situation and resolve it promptly under our warranty policy.

For non-emergency services, we recommend booking at least 3–5 days in advance. For urgent issues, same-day service may be available.

Yes, we offer flexible scheduling, including weekends and after-hours appointments, to accommodate your needs. Additional fees may apply for off-hours service.

We don’t currently clean air ducts, but we can refer you to trusted professionals.

Yes, emergency and after-hours services are subject to additional fees. This includes a trip charge and an increased hourly rate to accommodate the urgency and timing of the service. For more details, feel free to contact us.

Yes, our technicians are certified and highly trained with G3 & G2 gas licensing.

Yes and no.

We recommend that someone is present during the appointment to provide access to your HVAC system and discuss any concerns with the technician.

Yes, we provide ductwork installation, repair, and sealing services to ensure your HVAC system operates efficiently.